Our website contains links to partner sites. If you click from our site to the partner's site and purchase their services there, we will receive a commission for mediation (Find out more information). This form of cooperation does not affect the objectivity of our reviews. With each purchase made through links from our site, you support our editorial office so that we can create quality and useful content in the future. Thank you.



Best CRM Platforms

The Best Crm Systems

The English abbreviation CRM for “Customer Relationship Management” is used for a system to manage customer relationships. What does the abbreviation CRM stand for?

It is a system where all interactions with a new or existing customer are concentrated in one place. It includes their contact details as well as all their interactions with your company. From the first contact, inquiry, or order of your services to the successful sale and delivery of the service. The system can be robust, focused on all business processes.

CRM systems vary in their robustness; it depends on the size of your company and your requirements, what functionality you need and use:

  • Contact Management: Recording and managing customer data.
  • Lead Management: Recording and tracking new business opportunities.
  • Email Communication Management: Integration of emails and tracking communication with customers.
  • Business Processes: Tracking business opportunities at different stages of your business processes (e.g., to whom the inquiry was assigned for processing, the current processing status, etc.).
  • Document Management: The ability to store all related documents in one place, from the initial inquiry, and price offer to the contract with the customer, and so on.
  • Reports and Goal Tracking: Statistics on sales, team performance, and other key indicators that help track and evaluate the achievement of business goals.
  • Marketing Activities: Managing and updating marketing campaigns. Creating web forms and landing pages, dynamically creating emails, tools for gathering feedback, and more.
  • Customer Service: Managing customer feedback, processing customer feedback, and automatically tracking inbound and outbound communication with the customer.
  • Integration with Other Systems: The ability to connect CRM with other systems, such as accounting programs, marketing tools, e-commerce platforms, and more.

This article will give you an overview of various CRM systems on the market, focusing on their functionality so you can choose the most suitable one for your company.

Think about how many users you need, what activities you want to cover with CRM, and how much you want to spend on a monthly fee.

Crm Hubspot

Hubspot

Hubspot is a robust and scalable CRM system suitable for companies that want to integrate sales, marketing, and customer service on one platform. It also includes support for content creation and e-commerce.

Functionality: form creation, email marketing, ad management, contact management, order processing, scheduling customer meetings, customer support – ticket management, live chat, AI tools for content creation and website creation, and more.

You can choose a functionality package focused only on certain parts of the business process for individuals and small businesses (up to 2,000 contacts) as well as a solution for large companies (10,000 contacts).

Available packages for individuals and small teams: Free (5 users, no credit card required for registration), Marketing Hub Starter, Started Customer Platform, Marketing Hub Professional. Additional service packages are available for large companies.

Support for 14 languages.

Hubspot is used by more than 216,000 customers in more than 135 countries.

Crm Saleforce

Salesforce 

Salesforce is the most robust CRM system, but you also have the option to customize many settings to your needs. It is ready for integration with more than 1,000 tools. It is praised for its user-friendly interface. It is suitable for large companies that will fully utilize its capabilities. It is one of the more expensive CRM systems.

Functionality: lead management, advanced workflows, possible team collaboration, you can customize the business process according to your needs, price quotes, contracts, mass emails, marketing campaign management, advanced statistics and analytics, and more.

A 30-day free trial version is available, as well as the Standard Success, Premier Success, Signature Success, and Professional Services packages.

Support for 22 languages.

Salesforce is used by more than 150,000 customers worldwide.

Crm Pipedrive

Pipedrive

Pipedrive is an excellent system for those who need integrations with various company systems, ready for integration with more than 400 tools. It is very flexible, you choose only the modules you need, making it suitable for companies of various sizes.

Functionality: sales process, lead management, reports, email marketing, AI assistance in creating emails and sales, document management, and more.

A 14-day free trial version is available (no credit card required for registration) and packages include Essential (up to 3,000 contacts), Advanced, Professional, Power, Enterprise.

Support for 22 languages.

Pipedrive is used by more than 100,000 sales teams worldwide.

Crm Mondaycrm

Monday CRM

Monday CRM is suitable for companies focused on sales and also includes support for project management. It is one of the more affordable tools even for smaller companies.

Functionality: sales process, content management, lead management, customer onboarding, price quotes and invoices, marketing. Around 200 templates for process automation.

Available packages: Basic, Standard, Pro, Enterprise. A 14-day free trial version is available, no credit card required.

Even in the basic package, an unlimited number of sales processes and contacts are possible, and it is designed for up to 3 users.

Support for 13 languages.

Monday CRM is used by more than 225,000 customers worldwide.

Crm Zoho

Zoho CRM

Zoho is a robust and scalable CRM system at a good price for small and medium-sized businesses, offering functionality for sales and marketing.

Functionality: basic modules, sales forecasts, multiple sales processes, lead scoring, workflows, integration with Office 365, connection to Zoho marketplace, integration with Google Ads, bulk emails, email integration, task assignment, and more. Integration with many systems from various business sectors.

A 15-day free trial version is available, and service packages are tiered for different sizes of companies: Standard, Professional, Enterprise, Ultimate. Prices are based on the number of users.

Zoho is used by more than 250,000 customers in over 180 countries.

Crm Insightly

Insightly

Insightly is a system suitable for medium and large companies, with customer support for implementation assistance available only in higher service packages. It is ideal for those looking for a system that also includes project management.

Functionality: lead management, automated emails, email templates, marketing, customizable business processes, task assignment and management, mobile app, calendar integration and synchronization, various customizable reports, project management, and more. A free trial version is available, and service packages include Plus, Professional, Enterprise. The service packages differ in allocated server space and the maximum number of bulk emails sent (from 2,500 to 10,000).

Crm Creatio

Creatio CRM

Creatio CRM is a system suitable for companies that want to manage sales and marketing on one platform. It also includes support for content creation.

Functionality: sales process, marketing (contacts, campaigns, landing pages, forms, lead management), team productivity, sales forecasts, and more. Integrations for many business sectors and various connectors to other systems.

Available packages: Growth, Enterprise, Unlimited. A 14-day free trial version is available. Support for 20 languages.

Crm Ewaycrm

eWay CRM

eWay CRM is integrated with Outlook. It includes modules for Contacts, Sales, Projects, and Email Marketing.

Functionality: Turn an incoming email into a contact, task, business case, and set up various workflows. The ability to modify workflows. Support for creating forms, integration with systems like Zapier, PowerBI, WordPress. Notifications about task completion, recurring tasks, contact synchronization with Outlook, API for your own connectors.

A Free version is also available, in addition to Basic, Professional, and Enterprise packages. In the Free version, email processing is manual – you can create a contact, task, or business case based on the email.

More than 1.5 thousand customers use eWay CRM integration with Outlook.

Crm Asana

Asana

Asana is a system suitable for companies looking for a CRM system where task assignment, task collaboration, project management and planning, workflow setup, resource management, and more are possible.

A Personal version is available for free for individuals, and service packages include Starter, Advanced for small and medium-sized companies, and custom solutions Enterprise and Enterprise+ for large companies. The service packages differ by the number of users, the ability to use workflows, and the number of possible automations per month.

Support for 13 languages.

Asana is used by more than 139,000 paying users in over 200 countries.

Crm Podio

Podio

Podio is a simple CRM system suitable for companies looking for a task management system with advanced workflows and an integrated phone service.

Functionality: task management, workflows, advanced workflows, integrated All-in-One Phone System for optimizing phone calls. A Free version is available for up to 5 users and service packages include Plus and Premium.

Crm Odoo

Odoo

Odoo is a robust system with over 100 applications or modules for complete business management.

Functionality: CRM, project management, document management, team communication, planning, content creation, website creation, subscriptions, rental services, email marketing, production management, warehouse management, human resources, and many more.

You can get one application for free, and in addition, service packages include Standard and Advanced. The final price is determined by the number of users.

Odoo has branches all over the world, and the system is used by more than 12 million users. It is available in 50 languages.

Odoo is open-source, with a large user community, so you can find many useful tips on how to proceed with implementation and more.

Crm Flowii

Flowii

Flowii is a robust system for various-sized companies, available with a flexible package where you choose only the functionality you need. The company Flowii, which develops the system, is based in Nové Zámky, Slovakia, and also has a branch in the Czech Republic.

Functionality: CRM system, ERP system, invoicing, project management, income and expenses, tasks, attendance system, emailing, warehouse management.

Available service packages include CRM, Premium, Enterprise, and the Flexi package, where you choose the functionality according to your needs and pay only for what you use.

It is available in Slovak, Czech, Hungarian, and English.

Crm Sortio

Sortio

Sortio is a Slovak system from the Nitra-based company KREA DIGITAL, a robust CRM system suitable for companies that need project management in addition to tracking business opportunities.

Functionality: contact management, business opportunities, email client, project management, task planner, shared notes, company announcements, work time tracking, invoicing, and more.

You can try Sortio for 30 days for free, and the price then depends on the number of users, with unlimited records and unlimited functionality for all.

It is available in English and Slovak.

Crm Raynet

Raynet CRM

Raynet CRM is a Czech system, the company is based in Ostrava. It is a CRM system suitable for large and small companies, with special solutions for real estate agents, financial services, photovoltaics, service companies, and educational companies.

Functionality: contact database, client relationship history, business cases, offers, orders, projects, products, sending bulk emails, team discussions, and more. It is integrated with many systems for e-commerce, accounting, newsletters, and similar.

Available packages include Start (small teams), Professional, and Enterprise (for medium and large companies). You can also try it for free. No credit card required.

It is available in English, Czech, and Slovak.

Raynet CRM is used daily by more than 8,000 clients.

Crm Freelo

Freelo

Freelo is a Czech system, the company is based in Pardubice. It is a CRM system suitable for large and small companies mainly for project management and task assignment. It has special solutions for the following areas: Consulting company, Agency, eCommerce team, Fashion e-shop, Accounting firm, Manufacturing companies, and Cities, offices, and municipalities.

Functionality: tasks, time tracking, projects, project management, document management, various integrations, and more.

Available packages include Freelance, Team, Business, Enterprise. You can try it for 14 days for free without any commitment.

It is available in English, Slovak, Czech, and 8 other languages.

Conclusion

For small and medium-sized businesses, a properly chosen CRM software is key to optimizing their business processes. The customer will not get lost in the system; you can see if their inquiry was assigned for further processing and whether it was successfully resolved and closed. Sales and team performance statistics will help you evaluate goal achievement and assist in planning.

Are you at a stage where you feel you need this process optimization? With a good CRM, your company can truly grow as it clarifies work processes. Do you only need lead management, or do you also need support for marketing, project management, or even a platform for customer support? These are the questions you must ask when looking for a suitable CRM system. We believe you will find the right CRM system for your business.

Do you have experience with CRM systems for small and medium-sized businesses? Share these experiences with our readers in the comments.

5/5 - (1 vote)

Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *